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Customer Experience Management Solution Overview

Customer Experience Management from Microsoft is an agile solution that enables retailers to transform and differentiate their customers’ shopping journey. Having a holistic strategy to unify customer data at scale is critical in driving better engagement and delivering context-based experiences. The solution provides deep customer intelligence and analytical capabilities to anticipate, predict and deliver hyper-personalized content, products and offers across mobile, online and physical channels. The solution delivers a digital platform across your sales, marketing, commerce, services, and support organizations to rapidly innovate and deliver amazing customer experiences

Dubravko Bundalo

Microsoft Software d.o.o.

Dubravko is seasoned IT professional with 18 years of experience in technology sales, consulting, software architecture and development. His passion is to use technology to plan, design and implement solutions that enable digital transformation, innovation, productivity, communication and collaboration within business enterprise. Dubravko believes that initiative, excellence, team work, sharing of ideas and continuous learning is the key to success for an individual as well as for an organization and his work ethics reflect his core beliefs. Specialties: Technical Sales, Professional Services Innovation, Business Productivity and Organizational Culture Change Software Architecture and Microsoft Cloud (Data & AI, Modern Workplace, IoT) Enterprise Architecture and Integration Collaboration, Enterprise Portals and Social Networking Knowledge Management and Enterprise Search