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What can CPaaS do for your customers?

This session is in English.

Great communication is key in providing exceptional sales experience and support for your customer.
Digital transformation wave is pushing companies to reconsider their communication strategies and way how they design customer interaction on all touchpoints of the customer journey.
Using CPaaS is an easy way to deliver your customers the ability to use any modern channel of communication that fits their specific needs and use cases.

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Session materials

Željko Bak

Infobip d.o.o.

Željko is passionate about multimedia, devices and digital products, bringing them to market, and forming new business models.
With over 15 years of experience in the telecommunications industry and obtaining his bachelor’s degree in IT Engineering, as well as his executive MBA degree, Zeljko had the opportunity to work in sales, project management, marketing, and product development. He spent the last 8 years leading teams through multimedia and cloud innovation projects on an international scale.
Currently, his focus is with digital transformation and communication technologies like Chat Apps, Rich Communication Services (RCS), Mobile App Messaging, Mobile Identity, and various platform integrations.
Zeljko is always happy to engage in discussions involving product innovations and global communication platforms!

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